Privacy Policy

1. Introduction

Welcome to WorkSphere365. This Privacy Policy explains how dotCLOUD Consulting (Schweiz) GmbH ("dotCLOUD," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you use the WorkSphere365 platform (the "Service").

WorkSphere365 is developed by dotCLOUD Studio (Estonia) LLC and operated by dotCLOUD Consulting (Schweiz) GmbH.

2. Information We Collect

2.1 Information You Provide

• Account registration details (name, email address, company information)
• User profile information
• Device orders and configuration preferences
• Communication with our support team
• Payment and billing information (processed by third-party payment processors)

2.2 Information Collected Automatically

• Usage data and analytics (pages visited, features used, time spent)
• Device information (IP address, browser type, operating system)
• Cookies and similar tracking technologies
• Log files and technical data

2.3 Information from Microsoft Services

• Microsoft Intune device data
• Azure Active Directory/Entra ID user information
• Microsoft 365 tenant configuration data
• Device provisioning and management data

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the WorkSphere365 Service
• Process device orders and automate provisioning
• Integrate with Microsoft Intune and Azure services
• Authenticate users and manage access
• Provide customer support and respond to inquiries
• Send service-related notifications and updates
• Analyze usage patterns and optimize performance
• Ensure security and prevent fraud
• Comply with legal obligations

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA) and Switzerland, we process personal data based on:

5. Data Storage and Security

5.1 Data Location

WorkSphere365 is hosted entirely on Microsoft Azure infrastructure. Your data is stored in Azure data centers located in Western Europe (Netherlands/Ireland) and Switzerland North/West.

5.2 Security Measures

We implement industry-standard security measures including:

• Compliance with Microsoft Azure security standards
• SOC 2, ISO 27001, and other relevant certifications through Azure

5.3 Data Retention

We retain your personal data only as long as necessary to provide the Service and comply with legal obligations. Device management data is retained according to your organization's policies and regulatory requirements.

6. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

6.1 Service Providers

• Microsoft Azure: Cloud infrastructure and hosting
• Microsoft Intune: Device management integration
• Payment processors for billing
• Analytics and monitoring tools

6.2 Legal Requirements

We may disclose information when required by law, legal process, or to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or security threats
• Protect user safety

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

7. Your Rights

Depending on your location, you may have the following rights:

7.1 GDPR Rights (EEA/Switzerland)

7.2 Exercising Your Rights

To exercise these rights, contact us at: contact@dotcloud.ch or help@dotcloud.pro

We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain user sessions and authentication
• Analyze usage and improve the Service
• Remember user preferences

You can control cookies through your browser settings. Disabling cookies may affect Service functionality.

9. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. International Data Transfers

Your data may be transferred to and processed in countries outside your jurisdiction, including Switzerland and EU data centers. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by the European Commission
• Compliance with Swiss Federal Act on Data Protection (FADP)

11. Children's Privacy

WorkSphere365 is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the Service. Continued use after changes constitutes acceptance.

13. Contact Us

For questions or concerns about this Privacy Policy, contact: